10 Questions to Ask When Choosing a Pet Boarding Facility

A brown, white, and black dog with a stethoscope in its mouth next to a orange tabby cat with it's paw up in the air

If you have to leave town for business or are planning a family vacation, you may have to board your pets while you’re away. Leaving your four-legged friends behind can be stressful, but it doesn’t have to be! The Cabins at Aspen Grove have an experienced and trained kennel team ready to watch your pet so you can relax on your vacation. Whether your pet is with us for an overnight stay, or just spending the day with us, you can be certain that they are under the best care. Here are 10 questions to ask when choosing a pet boarding facility.

#1: How are the animals housed?

The Cabins at Aspen Grove are designed to make your pet as comfortable as possible. Dogs are provided climate controlled kennels with privacy panels for stress-free relaxation and sleeping. There are also both indoor and outdoor play yards that are shaded. It can be stressful and can possibly create aggression if dogs can see each other while in kennels. To make your dog’s stay the most comfortable and stress-free ensure they cannot see other dogs when kenneled.

Your feline family members are housed in cabins separate from the hustle and bustle of our canine guests and have plenty of space to climb, perch, and snooze!

#2: How much personal attention will my pet receive?

Dogs are man’s best friend and our kennel team members are there to give your dog unlimited love and attention. At The Cabins, outdoor/Indoor playtime in doggie day care is included with overnight boarding. Private play is available for those boarding guests who do not enjoy playing with others.

We understand that cats are a bit different in that some of them don’t enjoy human attention. For those that do, they will receive one-on-one play time and attention from a kennel member.

#3: What are the vaccination requirements?

We want to ensure the health and safety of all pets that stay and play at The Cabins at Aspen Grove. We require that owners provide proof that their pet has been vaccinated by a veterinarian and is up to date on the following vaccines:

  • 1 or 3-year Distemper/Parvo
    1 or 3-year Rabies
    Bordetella (kennel cough) vaccine

#4: What happens if my dog gets sick?

Managing infectious illnesses in a doggie daycare setting is about more than just “keeping things clean.” Even the cleanest doggie day care facility can still have an outbreak of kennel cough, giardia, lice, conjunctivitis, papillomavirus, and more. Just like humans spread germs so do dogs. Unless the kennel team has been properly trained by a medical professional and under the supervision of a veterinarian infectious illnesses can continue to spread. At The Cabins, our infectious illness and medical triage/emergency preparedness protocols are under the immediate and daily supervision of a veterinarian. We also have isolation kennels readily available in case a dog starts presenting symptoms of an infectious illness.

When looking for a doggie daycare or boarding facility make sure you ask what kind of training the kennel attendants have in recognizing the symptoms of infectious illnesses, what the standard protocol is for disinfecting the facility following an outbreak, and what the plan is in case your dog gets sick.

#5: May I bring toys or bedding for my pet’s stay?

At The Cabins, we provide plenty of toys and enrichment in all the yards to keep dogs entertained for hours. Because some dogs can be protective over toys, for safety, we do not allow outside toys in the play yards. Bedding from home, on the other hand, is welcome and encouraged! It must be clearly labeled with a permanent marker and must be washable. You can read more about bedding on our rules and policies page.

#6: What food do you provide and/or may I bring food for my pet?

The Cabins at Aspen Grove provides Science Diet Sensitive Stomach food to all boarders. We do welcome owners to bring their own food in a clearly labeled and re-sealable container. This is a great option for pets who have dietary restrictions and sensitive stomachs.

#7: How do you handle injuries or emergency situations?

Even with stringent safety policies and procedures, if dogs are playing together, injuries do occur from time to time. Dogs use their teeth like we use our hands; they use their mouths and paws to grab each other, steal objects, and play with one another. Nicks, scrapes and the occasional puncture wound can happen.

The Cabins are located inside Aspen Grove Veterinary Care, a full-service animal hospital and urgent care. If your pet gets sick or injured while a guest at The Cabins, treatment is not delayed. Medical care begins immediately at our on-site hospital.

#8: Are staff members trained?

Our kennel team members complete a comprehensive training program. Each year, staff members also complete nine additional trainings. Our training focuses on:

  • In-depth infectious disease control
    Medical triage and emergency preparedness
    Reading body language of the animals
    Managing group play and off-leash control
    Enrichment and appropriate play
    Safely stopping rough play
    Handling dominant and submissive dogs properly
    Promoting a confident dog

#9: What are the boarding costs?

Our boarding charges are set up like a hotel and are based on the following:

  • You are charged for the day you drop off your pet(s)
    Pets picked up before noon are not charged for the day they leave
    Pets picked up after noon are charged for the full day

Our standard rate is $39 per day per pet. You can read more about pricing here.

#10: Can I tour The Cabins before making a decision?

Yes. We offer tours during naptime (noon-2 pm) Monday through Friday. Come check us out!

We have spots available and they fill up quickly during the travel season. Call 970.416.0232 today to schedule your pet’s stay! To expedite drop off, visit our Express Check-In page!

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