Update 5/11/2020

For your appointment, you may come inside the building or receive curbside service. The choice is yours. If you wish to come inside for your appointment, please observe these safety guidelines:

  1. One adult per appointment
    This includes children. If you need to bring your child(ren) to your appointment we will happy to care for your pet with a curbside appointment.
  2. Wear a proper face mask
    If you do not have a face mask, we will be happy to sell you one for $5. A proper face mask is worn over the nose and below the chin.
  3. Wash your hands
    As soon as you enter the building, please wash your hands with soap and water. A member of our client services team will direct you to a sink.
  4. Stay in the exam room
    We are practicing social distancing by allowing only one client in the lobby at a time. A member of our client services team will let you know when you can come to the front desk for payment.

Update 03/25/2020

The Larimer County Health Director has issued a Stay-at-Home order starting March 26 at 5:00 pm through April 17. Veterinary care is considered an essential business, means we will remain open and ready to serve you. As a response, however, we will reduce our office hours to:

     Monday – Friday: 8am – 6pm
     Saturday: 9am – 1pm

We will continue to see appointments for ongoing medical care, urgent care, prescription refills, or any other medical problems that might arise. We will also be open for you to pick up prescription food. Our curb-side services will remain in affect. Please continue to call us when you arrive and we will take care of your needs over the phone.

If you already have an appointment scheduled, you may keep it. If you would like to cancel, we understand, please give us a call as we are scheduling staff for those appointments.

After hours: We will have a doctor-on-call to take phone calls. Please call (970) 416-0232 and follow the instructions. One of our doctors will call you back.

Preventative Care: It remains our professional opinion that certain preventative care treatments are essential: rabies and leptospirosis vaccines, and parasite prevention. These are also all human-health issues.

Doggie Day Care: Our doggie day care services will be closed during the stay-at-home order, except for employees working in essential businesses ( care, grocery stores, pharmacies, etc.) If you are an employee working for an essential business and you need pet care, please give us a call.

Update: 03/22/2020

On Friday, March 20, the governor sent out mandates for all veterinary hospitals. After much thought and discussion, we have decided to implement the following policies. Some are in response to the government mandates; others are for the protection of our team members and clients.

Our goals right now are two-part:

  1. protect the health of our team members and clients, and do our part to help prevent the community spread of COVID-19
  2. provide a continuity of care for all our patients

Starting Monday, March 23 the following policies will be implemented:

No elective surgeries through April 14. This is mandated by the governor and is an effort to preserve medical PPE. The governor has given us specific guidelines in determining if a procedure is considered elective. If your pet needs a procedure, your doctor will be able to make a determination and develop a treatment plan that is in the best interest of your pet.

All preventative care appointments are curb side only. It is our opinion that certain preventative treatments are still essential. If you and your pet are spending time outdoors, taking walks, hiking, etc. your pet still needs protective measures. For example, rabies, leptospirosis, and parasites are all prevalent in northern Colorado and are also a human-health issue.

  1. Please remain in your car and call/text when you arrive for your appointment.
  2. A nurse will take a history over the phone and collect your pet in the parking lot. Your doctor will call you after the exam.

Our preventative care reminder emails and texts are sent out automatically. If you do not wish to receive them during this time, please email and will suspend them until you wish to start receiving them again.

Limit 1 adult per medical/urgent care appointment. Only one adult will be allowed inside the facility per appointment. Everyone else must wait in the car, this includes children.

Curbside medical/urgent care appointments are also available for anyone who wishes to remain in their car.

Limited number of people in the lobby

  1. For a medical/urgent care appointment, please remain in your car and call/text when you arrive for your appointment.
  2. We will let you know when an exam room is ready so you may come inside.
  3. When the appointment is over, remain in the exam room. A member of our client services team will come and escort you to the front desk for payment.

Picking up medications and food. Please call/text from the parking lot. We will bring your food and medications to you.

Curb side only for Boarding & Day Care drop off/pick up. We are keeping these services available to clients as they are considered ‘essential.’ There are still people going to work or have necessary travel and need pet care.

  1. All forms must be completed online. We are no longer conducting face-to-face check ins. If you have a boarding reservation, a member of client services team will call and walk you through the process.
  2. All drop offs and pickups are curbside only. The Cabins door will remain locked, please do not walk into the hospital entrances, call/text from the parking lot.

Instructions for curb side services

  1. Call or text (970) 416-0232
  2. Our staff will not lean into your car. Please step out of your car and, at arms-length, hand your pet to them (leash or carrier is required).
  3. When accepting food or medications, please do not ask our staff to place them inside your car. Please step out of your car and, at arms-length, accept the packages.

Office Hours

At this time, we are not changing our office hours. If a shelter-in-place order is issued, we will send another email with updated policies.

  • Monday – Friday: 8am – 8:30pm
  • Saturday: 9am – 3pm

Medications and Prescription Food

We are, currently, not experiencing any disruption in our supply lines. We are still receiving medications and prescription foods. We have prepared for a disruption, however, and have responsibly stocked medications and prescription food as best we can.

Back to Blog