Prescription Refill Policy | Aspen Grove Vet

Prescription Refill Policy

Prescription Refills

Please plan ahead and allow 24 hours for your pet’s prescriptions to be refilled. A 24-hour notice is required to give your doctor time to review your pet’s medical record, make sure no changes are needed to the prescription, and approve the refill. In addition, it also gives our staff time to fill the prescription.

For the safety of your pet, certain medications require blood testing and checkups at specific intervals in order for your pet to continue on the medication.

Prescription Refunds

Any prescription medication that has left the building, regardless of whether or not it has been opened, CANNOT BE RETURNED. As all of our medications are regulated by the Federal Drug Administration (FDA) we are subject to the same dispensing laws as human pharmacies. Please remember that Heartgard is still a prescription item and falls under these regulations.

Providing a written a script after a prescription is already filled

Once you have requested a prescription refill, we will not provide a written script or approve an online request. We require you to pick up the prescription you requested to be filled.

Bulk Rate Medications

In some cases we are able to offer clients a less expensive bulk option for chronic medications. A medication is considered ‘bulk’ when a client purchases the entire bottle. The bulk option is only available with a few medications.

As we have minimal time spent with these orders any alteration to the order (including splitting pills) has an additional $10.00 charge to accommodate for staff time and our liability opening the bottle.

Online Pharmacies

Aspen Grove will not fax a prescription to any online pharmacy. If you would like to purchase medications from one of these companies we can provide you with a written prescription and ask that you come pick it up.

Our staff works diligently with a variety of manufacturers to find the best price and quality products and medications for your pet. We cannot vouch for the quality, dosing, proper storage, or legitimacy of medications purchased online. For more information, please read Online Pharmacies: Friend or Foe?