Boarding & Day Care Policies, Consent, and Liability Release

Today's Date*

Owner Name*

First Last

Pet(s) Name*

Separate pet names with a comma

Policies

We sincerely appreciate the trust you have given us to care for your pets. In order to provide the best care possible for all pets entrusted to us, it’s important that all clients understand and follow our policies and procedures. Please check that you have read and understand each policy.

Group Play Assessment

Acknowledgment*

Assessments and acceptance into a play group is at the sole discretion of Aspen Grove staff. Assessments are based on personality, socialization, and observed play behavior. We do not discriminate against any breed of dog. Once a dog is accepted into a play group, they are continually assessed for aggressive or undesirable behaviors. Aspen Grove reserves the right to remove, either permanently or temporarily, any dog from a play group at any time, with or without prior notice.

Vaccine Requirements

Acknowledgment*

All pets shall be vaccinated, by a licensed veterinarian, and up to date on the following vaccines.
- Dogs: 1 or 3 year Distemper/Parvo; 1 or 3 year Rabies; and Bordetella (kennel cough).
- Cats: 1 or 3 year Distemper/Upper Respiratory Combo; 1 or 3 year Rabies.
If proof is not provided at the time I drop off for either boarding or day care, or Aspen Grove’s records indicate that my pet’s vaccines are expired, I authorize Aspen Grove Veterinary Care to perform, at my expense, all required examinations and vaccinations with or without prior notification.

Medical Requirements

Acknowledgment*

All pets over 6 months of age must be spayed or neutered. For safety purposes, we will not accept unaltered pets.

Boarding Charges

Acknowledgment*

Boarding prices are subject to change at any time with or without notice.Boarding rates are set up like a hotel and based on the following:

-- You’re charged for the day you drop off, regarless of what time.
--If you pick up before noon (12:00 pm) you will not be charged for that day.
--If you pick up after noon (12:00 pm) you will be charged for the full day.

For example, if you drop your pet off on Saturday morning and pick them up on Sunday at 5 pm, you will be charged for 2 days. Further, if you drop off on Saturday morning and pick up at 9 am on Monday morning, you will still only be charged for 2 days.

Drop Off & Pick Up Times

Acknowledgment*

Monday - Friday: 8 am - 6 pm
Saturday: 9 am - 1 pm
Sunday: 9:30 am -or- 5 pm

If you miss your pickup time, you will have to wait until the next available pickup time. You will be responsible for paying any additional boarding charges that may apply. Holiday may affect drop off and pick up times. A holiday schedule is posted on our website, www.AspenGroveVet.com

Picking Up Early

Boarders who are picked up more than 24 hours before the end of their reservation will be charged for the entire reservation. For example, if you have reserved a kennel from Jan. 1 - 10 and you pick up on Jan. 6 you will still be charged through Jan. 10.

Day Care Package Refund & Transfer Policy

Acknowledgment*

Day care packages or pre-purchased days are nonrefundable and cannot be transferred to pay for other services.

Late Cancellation & No Show Policy

Acknowledgment*

Overnight Boarding Cancellation Policy

A notice of five business days is required for a boarding cancellation. 50% of scheduled reservation will be due for a late cancellation and 100% of scheduled reservation for boarding no show.

Cancellation and no-show fees are required because when we reserve space for your pet we are turning away other boarders interested in the space. We consistently have a waiting list of people trying to reserve space in our facility. Proper notification for a cancellation gives us enough time to fill the space with another boarder. Additionally, we pay to staff the facility based on scheduled reservations. Cancellation fees will be added to your account and an invoice will be mailed to you. Failure to pay no-show and cancellation fees will result in your account being sent to collections.

Overnight Boarding Holiday Cancellation Policy (Thanksgiving & Christmas)

We require a 10 day cancellation notice for all reservations in November – December (the Thanksgiving and Christmas holiday season). Cancellations without proper notification will be charged 50% of the boarding reservation. No shows will be charged 100% of the reservation.

Day Care

A 24-hour advance notice is required to reschedule a day care reservation. Without proper notification, you are still responsible for paying for the days you have reserved. If you have a day care package, you will lose the day from your package if you do not give proper notice or do not show up.

Ingestion of Foreign Objects

Acknowledgment*

The staff at Aspen Grove Veterinary Care takes all reasonable precautions and closely supervises each pet to avoid the ingestion of foreign objects, however, dog behavior by nature is unpredictable. Aspen Grove Veterinary Care will not pay for, reimburse, or be held liable for the ingestion of any foreign object. This includes, but is not limited to bedding, rocks, shrubbery, and toys or pieces of toys.

Owner Property & Bedding

Acknowledgment*

Aspen Grove will not be held responsible for lost or damaged property.

-- Personal bedding must be labeled with a permanent marker (no tape)
-- To protect owners property, personal bedding will be removed if the dog is chewing on it and replaced with clinic bedding.
-- Personal bedding must be washable. If it is not washable, we will not place it in the kennel.
-- Bedding will be washed & dried if a water bowl gets spilled on it, or it becomes soiled. While personal bedding is being washed, clinic bedding will be provided.

Toys & Treats

Acknowledgment*

No toys, bones, rawhides, or CET treats are allowed in the kennels. They are a choking hazard! Treats, jerky, and biscuits that are consumed immediately are ok and provided per owner request. A stuffed kong is allowed in the kennel during lunch (stuffed with peanut butter or soft food). We will not accept personal kongs, the service must be purchased through Aspen Grove. This is to avoid us losing your kong by getting it mixed up in our supply.

Medications & Supplements

Acknowledgment*

State law requires that medications and supplements be provided in original packaging. Medications or supplements provided in other packaging (i.e. a plastic bag) will not be administered. By signing below, you give your consent and permission for the staff at Aspen Grove Veterinary Care to adminster all medications and supplements you, or your agents, provide and list on the boarding or day care contract. There is an additional daily charge for administering medications.

Prescription Medications Acknowledgment*

Prescription medication must be in a prescription bottle with a current prescription label from a licensed veterinarian. We will administer the medication in accordance with the labeling instructions. We will not adminiter prescription medication “off-label”. Prescriptions with altered labels will not be administered.

Use Of Crates

Acknowledgment*

Crates are occassionally used for boarding dogs overnight. Crates are used for Doggie Day Care dogs during break times.

Consent & Release

Owner of Record*

I am a owner of record for the pet(s) above. As such, I am both legally and financially responsible and am authorized to make medical decisions.

Consent Timeframe*

My consent and acknowledgements are valid for 12 months from the date of these contract.

Group Play Informed Consent*

I consent for my dog(s) to participate in group play at Aspen Grove Veterinary Care. I understand that during playtime my dog will be playing in a group with other dogs. Although the staff of Aspen Grove Veterinary Care will closely supervise all group play in strict accordance to the standards and guidelines established by the Colorado Department of Agriculture, I understand and accept that play behavior, unknown or undocumented aggression, or participation in routine daily activities can lead to altercations or injuries (including, but not limited to, puncture wounds, scratches, sprains, ACL tear, broken bones, etc.). I further understand that if my dog(s) is injured during play time, he/she will be examined and treated by the doctor(s) and staff at Aspen Grove Veterinary Care. I willingly assume all risks of and responsibility for the costs (including but not limited to professional fees, medications, and diagnostics) to treat any injuries my dog(s) sustains while at Aspen Grove. I further understand and accept that the owners and staff of Aspen Grove Veterinary Care will not be held liable for any injuries or death sustained by my dog while under their care. Payment, in full, for treatment of any injury is required at pickup.

Communicable Disease Acknowledgement and Release

A Communicable Disease is any illness that dogs contract when they commune together. Some common examples include, but are not limited to, kennel cough, conjunctivitis (eye infection), and papilloma virus (mouth warts). Kennel Cough is one of the most common illnesses that dogs contract. There are variations in strains of kennel cough and the current vaccines are not designed to cross-protect against all types. The label descriptions on vaccines do not indicate complete protection from infection or clinical signs. Even if your dog is vaccinated, there is still a risk of them contracting this illness. We require the Bordetella (kennel cough) vaccine because it is the best practice in protecting your pet, as well as, the other pets in our care.

I understand that while Aspen Grove Veterinary Care takes all reasonable steps to avoid communicable diseases, there is still a risk of
acquiring a communicable disease while boarding or day care. In the event my pet(s) contracts such a disease while boarding, I assume all the risks and agree to pay the costs of all treatments, exams, diagnostics, and medications. I further agree to hold the owners and staff of Aspen Grove Veterinary Care harmless from expenses incurred for such treatment. Payment, in full, for treatment of any illness is required at pickup.

Emergency Release and Medical Treatment Authorization*

I understand that if the need arises medical treatment for my pet will be provided by the doctor(s) and staff of Aspen Grove Veterinary Care. I consent to all treatments and I agree to pay all costs associated with such treatment. I understand that someone from Aspen Grove Veterinary Care will attempt to notify me at the phone number(s) I provide and that if I, or my agents, cannot be reached in a reasonable amount of time I authorize a doctor of this facility to make all medical decisions for my pet. The state requires that we inform all clients that in the event of your pet’s death, their remains will be preserved and kept on the premise until your return; at which time you will be provided all of your options and will be charged additional costs for proper storage and disposal.

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