Careers

About the Role

Become a Grover at Aspen Grove Veterinary Care! Join our veterinary team as a client services representative (CSR). 

The Veterinary Client Services Team is responsible for efficiently managing all client needs and communication, coordinating the veterinarians' appointment schedule and boarding/day care reservations; telephone triage (differentiating routine from emergency cases over the phone); maintenance of electronic medical records; discussing charges and payment policies with clients; processing payments; and accurately maintaining the treatment reminder system. They are also responsible for assisting with client retention and community outreach activities. Members of the Customer Service Team must also build positive, professional relationships with clients and staff members. 

Ideals candidates for this position should thrive in a fast-paced veterinary environment, enjoy moving around a lot (we don't sit still!), be detail-oriented, show aptitude for customer service, and enjoy being part of a fun veterinary team environment. We require a high standard of patient care in this veterinary clinic, professionalism, and an outstanding team-player attitude. 

We take employee well-being seriously and offer superior salary and great benefits to keep life going smoothly, including: 

Financial Benefits:  

• A flexible approach to compensation that will reflect your skillset and future performance 
  • Compensation: $15.50 - $ 17.50 per hour (depending on experience)

• 401(k) matching & Roth Retirement Savings Plan 

• Flexible Spending Account 

• 529 Savings Plan 

• Tuition Support Program 

• Referral bonus program  

Wellness Benefits:  

• Health Insurance, including medical, dental, and vision 

• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance 

• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child 

• Sick Time / Paid Time Off 

• Free/discounted lab work for all employee pets 

• Pet discounts on services and products 

• Pet food discount program  

Workplace Benefits:  

• Quarterly Team Rewards Bonus Program 

• Professional development opportunities  

• Continuing education allowance 

• Uniform allowance  

• A vibrant Facebook community where like-minded teammates come together to share ideas, swap experiences, and uplift each other with support and inspiration! 

Lifestyle Benefits: 

• Six paid holidays 

• Employee Assistance Program 

• Employee discount program 

Are you our missing piece? Apply today! 

Diversity, equity, and inclusion are core values of Aspen Grove Veterinary Care and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.